Job Description
Key Responsibilities:
System Design & Engineering
• Design AV systems include video conferencing, audio, video, control, and networking components.
• Select appropriate AV hardware and software solutions based on client requirements and site conditions.
• Collaborate with stakeholders, architects, and consultants to develop system functionality, flow, and performance requirements.
Technical Documentation & Drawings
• Create and manage AV system drawings including signal flow diagrams, rack elevations, cable schedules, and system schematics using AutoCAD, Revit, or equivalent tools.
• Prepare documentation packages for submittals, installations, and as-built records.
• Maintain version control and documentation standards across all projects.
Programming & Configuration
• Program and configure AV control systems (e.g., Crestron, Extron, QSC, AMX) based on project specifications.
• Develop GUI interfaces and custom scripts for system control and automation.
• Perform system testing, commissioning, and troubleshooting of programmed systems.
• Support remote diagnostics and firmware updates as needed.
Field Support
• Provide on-site support during the installation process to address any technical issues or adjustments needed.
• Provide both onsite and remote support for our Service group
• Troubleshoot and resolve problems with system components, wiring, and connections.
• Conduct training sessions for clients and end-users on the operation and maintenance of installed systems.
Preferred Qualifications:
• 3+ years of experience in AV system design, integration, and programming.
• Proficiency in AV system design tools (AutoCAD, Revit, D-Tools, or similar).
• Hands-on experience with control system programming platforms (e.g., Crestron Toolbox, Extron Global Configurator/Pro, Q-SYS Designer).
• Understanding of AV standards (AVIXA, InfoComm, AES67, Dante, HDBaseT).
• Ability to interpret architectural and construction drawings.
• Strong communication, time management, and problem-solving skills.
• Industry certifications (e.g., CTS, CTS-D, Crestron Certified Programmer, Extron Control Professional, Q-SYS Level 2 or higher).
• Experience with DSP configuration (e.g., Biamp, BSS, QSC).
• Familiarity with networking fundamentals and AV-over-IP technologies.
Performance Measurements:
• Project Delivery Timeliness: Percentage of projects completed on time or ahead of schedule.
• Budget Adherence: Ability to manage project costs within budgeted limits, with minimal variances.
• Client Satisfaction: Client feedback and satisfaction scores after project completion, indicating successful project execution and meeting expectations.
• Quality of AV Solutions: The effectiveness and reliability of AV systems installed, with minimal service or maintenance calls post-installation.
• Vendor Management: Success in negotiating favorable pricing, terms, and maintaining strong relationships with AV vendors and suppliers.
• Team Collaboration: Effectiveness in leading internal teams and facilitating cross-departmental collaboration to achieve project goals.
• Process Efficiency: Implementation and optimization of processes that streamline operations, reducing time and resource consumption while maintaining quality.
• Problem Resolution: Ability to identify and resolve project or technical issues promptly, minimizing project delays or disruptions.
• Safety and Compliance: Ensuring all AV installations meet safety regulations, industry standards, and internal compliance guidelines.
• Training and Development: The development and delivery of training programs for team members to enhance their technical skills and performance.
